GENERAL TERMS & CONDITIONS
Scope of application
The general terms and conditions apply to all deliveries of BILALI The Label GmbH to consumers. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly attributable neither to his commercial nor to his independent professional activities.
The purchase contract is concluded with BILALI The Label GmbH; CEO: Amelia Bilali-Khedira, Allensteiner Str. 12; 70736 Fellbach; Commercial register: Amtsgericht Stuttgart; Register number: HRB777079
Conclusion of contract
The presentation of the products in the online store of BILALI The Label GmbH is solely an invitation to purchase the goods. It does not represent a legally binding offer. By clicking on the order button, the buyer initiates a binding order of the goods in his shopping cart. A purchase contract between BILALI The Label GmbH and the consumer is created by sending the order confirmation by e-mail to the consumer immediately after his order. The conclusion of the contract takes place exclusively in the English language.
Right of withdrawal
Every consumer can make use of his 14-day right of revocation. In the case of a revocation, the consumer shall bear the direct costs of returning the goods.
To properly exercise a revocation, the consumer must inform the (name, address, email address, date of purchase) by means of a clear statement (mail or email) about his decision to revoke the purchase contract. For this purpose, the consumer can use our withdrawal form or make and send another clear statement. In the case of a revocation of the consumer, he will receive a confirmation of receipt of his revocation. The withdrawal period is 14 days after receipt or taking possession of the goods by the consumer or a third party designated by the consumer. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If the consumer has revoked his purchase contract, BILALI The Label GmbH shall refund all payments to the consumer made by him, excluding delivery costs, without delay and at the latest within 14 days from the date of purchase, on the date on which the transmission of his revocation was duly received by BILALI The Label GmbH. The repayment to the seller will be made through the same channel that the seller used in his case. BILALI The Label GmbH reserves the right to refuse repayment until the goods have been received back and checked for proper condition. The consumer must return the goods no later than 14 days upon delivery to BILALI The Label GmbH.
Prices and shipping costs
The stated prices include the statutory value-added tax and other price components. In addition to the indicated prices, the consumer shall bear the shipping costs indicated in the shipping costs table as well as in the shopping cart system.
The delivery of the goods takes place in all listed countries with DHL. Exact delivery times are indicated on the respective shipping page.
The following payment methods are offered to the consumer: Paypal, credit card, SOFORT (Klarna) and giropay. All Payment instructions for the specified payment methods can be found on our separate payment page.
Retention of title
Until full payment, the goods remain the property of BILALI The Label GmbH.
Participation in disputes
The European Commission provides a platform for online dispute resolution (OS). We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.