We offer DHL delivery service for all of our orders. Shipping costs are non-refundable. For all placed orders from non-EU countries the delivery may require local customs and taxes. BILALI The Label is not responsible for any customs and tax fees incurred on internation shipments. All additional costs for the legal import, have to be paid by the customer without any authorities from us and are not refundable on returns. For further information check with your local customs office about rules and regulations that may apply to you. Please mind as fees are not refundable, so are the items that do not get picked up. (Due to the current COVID-19 situation it can lead to delivery delays we cannot influence. Please contact DHL directly if there are any issues with your shippment.