PRIVACY POLICY

In this privacy policy, we describe how your personal data is collected, used, and shared when you use or make a purchase from the website: bilali-thelabel.com.

PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the Website, we collect information about the individual web pages or products that you view, websites or search terms that referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

"Cookies" are data files stored on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the Website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you navigate the Website.

"Local Storage": Local storage is a method of storing data on a user's web browser. We may use local storage to store information such as your preferences or settings to enhance your browsing experience on our Website.

"Session IDs": Session IDs are unique identifiers assigned to individual browsing sessions. We may use session IDs to track user sessions and analyze user behavior during a single browsing session.

"Device Fingerprinting": Device fingerprinting is a technique used to identify and track devices based on their unique characteristics, such as device type, operating system, and browser settings. We may use device fingerprinting to enhance security measures and detect fraudulent activities on our Website.

"Geolocation Data": Geolocation data refers to information about the physical location of a device, such as GPS coordinates or IP address. We may collect geolocation data to provide location-based services or personalize your experience based on your location preferences.

Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information), and email address. We refer to this information as "Order Information".

"Customer Support Interactions": We may collect information from your interactions with our customer support team, including inquiries, feedback, and complaints, to address your concerns and improve our services.
"Survey Responses": If you choose to participate in surveys or provide feedback, we may collect information about your responses to improve our products and services.
"Offline Data": In some cases, we may collect information from offline sources, such as in-store purchases or events, to enhance our understanding of customer preferences and behavior.
"Acquired Marketing Data/Lists": We may obtain marketing data or lists from third-party sources to analyze market trends, target advertisements, and identify potential customers. This may include demographic information, purchasing behavior, and contact details.

    By "personal information" in this privacy policy, we refer to both Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    Communicate with you;
    Screen our orders for potential risk or fraud; and Provide you with information or advertising relating to our products or services, in accordance with your preferences.In addition to providing information or advertising relating to our products or services, we may use order information for the following  purposes:

    Order fulfillment: We use order information to process and fulfill your orders, including arranging for shipping, providing invoices and order confirmations, and managing returns and exchanges.

    Customer service: We may use order information to provide customer support, address customer inquiries and concerns, and improve our customer service processes.

    Internal record-keeping: We use order information for internal record-keeping purposes, including maintaining accurate records of transactions and orders.
    Product and service improvement: We may analyze order information to better understand customer preferences, trends, and purchasing behavior, which helps us improve our products, services, and overall customer experience.


    Compliance with legal obligations: We may use order information to comply with legal obligations, such as tax or accounting requirements, and to respond to lawful requests for information from government authorities or law enforcement agencies.


    Marketing and promotional purposes: In addition to providing information or advertising about our products or services, we may use order information to personalize your shopping experience, recommend products or services that may be of interest to you, and send you promotional offers or marketing communications.

    We use the Device Information that we collect to screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). 

    Additionally, we may use Device Information for targeted advertising or retargeting purposes. This means that we may display targeted advertisements to you based on your browsing behavior and interests, which we infer from the Device Information collected. These advertisements may be displayed on our Website or on third-party websites or platforms. We may also use Device Information to measure the effectiveness of our advertising campaigns and to deliver relevant advertisements to you. You can opt out of targeted advertising by adjusting your browser settings or by using opt-out mechanisms provided by the third-party service providers or advertising partners.


    SHARING YOUR PERSONAL INFORMATION
    We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

    If we are using remarketing or targeted advertising, please note that we may also share your personal information with third-party service providers or advertising partners to deliver targeted advertisements to you based on your interests and browsing behavior. These third-party service providers or advertising partners may use cookies or similar tracking technologies to collect information about your activities on our website and other websites to provide you with targeted advertisements. You can opt out of targeted advertising by adjusting your browser settings or by using opt-out mechanisms provided by the third-party service providers or advertising partners

    BEHAVIORAL ADVERTISING
    As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising here:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    TIKTOK - https://www.tiktok.com/privacy/ads-and-your-data/de
    GOOGLE - https://www.google.com/settings/ads/anonymous
    INSTAGRAM - https://help.instagram.com/615366948510230

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK
    Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

    According to the data protection laws of the European Union, particularly the General Data Protection Regulation (GDPR), we would like to inform you that we collect, store, and process personal data in accordance with our privacy policy. This data may be used to process your orders, provide you with relevant information, and improve our services. By using our website, you consent to the collection, storage, and processing of your personal data in accordance with our privacy policy.

    Please note that you have the right to withdraw your consent at any time or to access, correct, or delete your personal data, as described in our privacy policy. If you have any questions about our data protection practices or wish to exercise your rights, please contact us using the contact information provided in our privacy policy.

    YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
    Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION
    When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@bilali-thelabel.com or by mail using the details provided below:

    Allensteiner Str. 12, 70736, Fellbach, Germany